Privacy Policy — MichelONE @54

Who we are

MichelONE at 54 Pty Ltd operates a café, private-chef and catering business based at 54 Waterloo Road, Macquarie Park, Sydney NSW. This policy explains how we handle your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Business: MichelONE at 54 Pty Ltd

Address: 54 Waterloo Road, Macquarie Park NSW 2113

Email: guarnerimichele@gmail.com

Phone: +61 470 409 016

What information we collect

When you submit an enquiry or sign up for an offer through our website, we may collect:

Your name
Email address
Phone number (for catering & event enquiries)
Event details (type of event, number of guests, preferred date) for catering enquiries
Your marketing preferences (for example, whether you opt in to our email offers)
Any additional information you choose to include in your message

We also automatically collect non-personal technical data through cookies and tracking technologies (see "Cookies & tracking" below).

How we collect your information

We collect personal information directly from you when you fill out a form on our website — such as a catering enquiry or the free-coffee sign-up. We only collect information you voluntarily provide.

Technical data (such as pages visited and browser type) is collected automatically through cookies and tracking scripts — but only after you accept cookies on our banner.

Why we collect your information

To respond to your enquiry — Chef Michele or our team will contact you to discuss your event and design a menu.
To provide our services — running the café, managing bookings and delivering catering.
To send you offers you asked for — such as your free-coffee voucher and membership news, only if you opted in. You can unsubscribe at any time.
To improve our website — understanding how visitors use our site so we can make it better.
To measure advertising performance — tracking whether our ads reach the right people and lead to genuine sign-ups and enquiries.

Who has access to your information

Your personal information is accessible to:

MichelONE at 54 — Chef Michele and authorised staff who manage enquiries and bookings.
Marketing agencies — who manage our website, advertising and form submissions on our behalf. They are bound by confidentiality and only access your data for the purposes in this policy.

We also use the following third-party services that process data on our behalf:

Service	Purpose	Data location
Netlify	Website hosting and form submissions	United States
Google Analytics 4	Website analytics — page views, behaviour, traffic sources	United States
Meta (Facebook/Instagram)	Conversion tracking and remarketing for our ads	United States

We do not sell, rent or trade your personal information. The services above only process your data for the purposes described and under their own privacy policies.

Cross-border disclosure (APP 8)

Some of our third-party providers are located in the United States. By submitting your information through our website you acknowledge that your data may be transferred to and processed in the United States, where these providers are bound by their own privacy and data-protection obligations.

Cookies & tracking technologies

Our website uses the following cookies and tracking technologies:

Google Analytics 4 — collects anonymised data about how you use our website, including pages visited, time on site and traffic source.
Meta Pixel — records page views and form submissions for people who arrive via our Facebook or Instagram ads, and enables conversion measurement and remarketing.

Consent-first tracking. No analytics or advertising is loaded until you click Accept on our cookie banner. If you Decline — or simply don't choose — no tracking cookies or scripts are placed on your device at all. You can change your decision at any time using the "Manage cookies" link in the website footer.

You can also manage or disable cookies through your browser settings, and opt out of personalised advertising through:

Data retention

Form submissions — retained for up to 24 months, or until the enquiry and any resulting booking is completed.
Analytics data — retained according to the default retention periods set by Google and Meta (typically 14–26 months).

Your rights

Under the Australian Privacy Act, you have the right to:

Access your personal information — request a copy of what we hold.
Correct your information — ask us to update or fix inaccurate details.
Request deletion — ask us to delete your personal information where it is no longer needed.
Withdraw consent — to marketing communications or cookies at any time.
Complain — if you believe your privacy has been breached, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, contact us at guarnerimichele@gmail.com.

Consent

By submitting a form on our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time by contacting us.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page.